Frequently Asked Questions (FAQs)

About these FAQs

Submission of an application is not a guarantee of approval or participation.

AccessKC reserves the right to make final determinations regarding eligibility, services, and funding.

Guidelines, examples, and lists of covered or excluded items are intended for general guidance and should not be considered exhaustive.

Exceptions or additional limitations may apply at the program’s discretion.

General FAQs

Dental Service Guidelines

Appointments: Clients must attend all scheduled appointments. If unable to attend, the client must contact the dental provider to cancel or reschedule.

Additional Procedures: If more dental procedures that AccessKC covers are needed, the provider will send a treatment plan to AccessKC. AccessKC will review the client’s eligibility and the procedures needed, and issue an additional voucher to dental provider.

Follow-Up Care: Once approved, the dental provider will contact the client to schedule follow-up appointments.

Permanent Dentures/Partials: The client must require dentures or partials due to extractions performed by a dental provider within the last 90 days. Supporting documentation or records from the dental office must be provided.

Clients who previously received dentures are not eligible for replacement dentures. However, if a client previously received only an upper or only a lower denture, they may request the other arch.

The denture/partial process can take 6–12 months. The client must commit to the full process.

Services Not Covered: AccessKC does not cover annual exams, routine cleanings, Scaling and Root Planing (SRP), prophylaxis, crowns/crown repairs, bridges/bridgework, braces, root canals, wisdom tooth extraction, veneers, sealants, teeth whitening, immediate/same-day/temporary dentures, sedation, general anesthesia, or specialist referrals.

Submission of an application is not a guarantee of approval or participation.

Dental FAQs

  • AccessKC does not cover the cost of repairing or replacing eyeglasses, hearing aids, permanent dentures or partials, or any other durable medical equipment. For repairs, clients should contact the original vendor directly. All costs related to repair or replacement are the client’s responsibility.

  • AccessKC does not cover the following services:

    • Annual exams

    • Routine cleanings or prophylaxis

    • Scaling and Root Planing (SRP)

    • Crowns/crown repairs

    • Braces or orthodontics

    • Root canals

    • Wisdom tooth extraction

    • Veneers

    • Sealants (except for under 18 years old)

    • Teeth whitening

    • Immediate/same-day/temporary dentures

    • Dental implants

    • Sedation services

    • Specialist referrals

    • Your most recent tooth extraction must have occurred within the last 90 days, and

    • You have not previously received dentures or partials. However, if you previously received only an upper or only a lower denture, you may request the other arch. or

    • Any future extractions must be scheduled with a dental provider and supported by documentation. AccessKC will need to receive a denture or partial treatment plan from our partnered provider for review.

    • You are not seeking a replacement.

    The process for permanent dentures or partials typically takes 6–12 months. Clients must commit to completing the full treatment process.

  • If your dentist determines that you need additional dental services that AccessKC covers, the dental provider will submit a treatment plan to AccessKC. AccessKC will review your eligibility and, if approved, issue an additional voucher directly to the dental provider.

  • No. AccessKC covers permanent dentures and partials.

    AccessKC do not cover same-day dentures, also known as immediate or temporary dentures.

  • No. Vouchers are issued only to AccessKC partner providers.

Durable Medical (DME) FAQs

  • AccessKC can assist with:

    • Mobility equipment (e.g., canes, walkers, manual wheelchairs)

    • Toileting and shower equipment

    • Lift chairs

    • Diabetic shoes

    • Compression garments

    • Ostomy supplies

    This list is not exhaustive.

  • Yes. A medical order or note from the client’s medical provider is required. No exceptions.

  • Yes. Some equipment can be delivered directly to your home.

  • AccessKC does not cover the cost of repairing or replacing eyeglasses, hearing aids, permanent dentures or partials, or any other durable medical equipment. For repairs, clients should contact the original vendor directly. All costs related to repair or replacement are the client’s responsibility.

  • No. AccessKC covers only manual scooters and wheelchairs. AccessKC also does not cover batteries for motorized scooters or wheelchairs.

  • No. AccessKC does not cover CPAP/BiPAP machines or related supplies.

  • No. AccessKC does not cover oxygen therapy or any related equipment or supplies, including oxygen tanks, concentrators, tubing, or accessories.

Hearing Aid FAQs

  • For individuals who qualify for AccessKC, the program will cover the cost of a hearing test from an audiologist as part of our hearing aid service. The provider will determine if hearing aids are needed.

  • Eligible clients can receive two hearing aids in their lifetime through the program.

  • No. AccessKC does not cover the cost of repairing or replacing eyeglasses, hearing aids, permanent dentures or partials, or any other durable medical equipment. For repairs, clients should contact the original vendor directly. All costs related to repair or replacement are the client’s responsibility.

  • Most people need two hearing aids. Ultimately, the provider will decide if the client needs one or two devices.

  • Apply at www.AccessKC.org/apply

    • You must have a valid email address.

    • Have all required documents ready to upload before you start the application.

    Submission of an application is not a guarantee of approval or participation.

  • You may apply for one service at a time.

    If funding is available, eligible applicants may reapply every 6 months. Applicants are eligible for optical services once every 24 months.

    • Leaving more than one voicemail or sending more than one email will delay our ability to respond to you

    • Make sure your cell phone voicemail is set up

    • Make sure your cell phone voice mailbox isn’t full

    • Our calls to you may show up as “Unknown Caller.” This means your cell phone carrier does not provide Caller ID for all calls

    • Calls and voicemails to the AcruxKC main telephone line are forwarded to 816-399-9651

  • No. AccessKC covers 100% of the cost for all eligible applicants and approved services.

    Submission of an application is not a guarantee of approval or participation.

  • No. AccessKC issues vouchers only to our partner providers. Providers are selected based on a client’s location and providers’ availability.

    Yes. Bring your voucher and photo ID to your appointment or to pick up your prescription/DME item for verification.

  • A valid email address is required. Vouchers are sent to the email address used in your online application.

  • Vouchers expire 14 days after the issue date. A one-time extension may be granted if your provider reschedules or if you provide a valid reason within 30 days of the voucher’s expiration date.

  • A one-time extension may be granted if your provider reschedules or if you provide a valid reason within 30 days after the voucher expires.

  • AccessKC does not cover the cost of repairing or replacing eyeglasses, hearing aids, permanent dentures or partials, or any other durable medical equipment. For repairs, clients should contact the original vendor directly. All costs related to repair or replacement are the client’s responsibility.

  • AccessKC helps individuals who are uninsured and underinsured, including those on Medicaid, Medicare, or private insurance.

  • AccessKC is not insurance, does not take the place of insurance, and is not affiliated with any insurance company or plan.

    AccessKC is a nonprofit program operated by AcruxKC, a standalone 501(c)(3) nonprofit incorporated in the state of Missouri.

  • AccessKC serves people of any age, background, or life circumstance who meet program eligibility guidelines.

  • Registering as a client allows us to set you up in our secure system and check your eligibility.

    Submission of an application is not a guarantee of approval or participation.

  • No. AccessKC does not accept unopened medication donations. The program partners with pharmacies and other providers and does not distribute medications or supplies of any kind.

  • No. AccessKC does not accept unopened medication donations. The program partners with pharmacies and other providers and does not distribute medications or supplies of any kind.

  • AccessKC may grant a one-time vendor change or a voucher extension if the provider reschedules the appointment or if a valid reason is provided within 30 days after the voucher expiration date.

  • No. AccessKC helps people with low incomes access essential health services, including emergency dental care, dentures, hearing aids, prescriptions, eye exams and glasses, and durable medical equipment and supplies.

  • AccessKC does not cover:

    • CPAP/BiPAP Machines

    • Co-Pays or Co-Insurance for health/medical/dental office visits or procedures, services, or products

    • Current or outstanding balances for health/medical/dental office visits, procedures, services, or products

    • Dental visits (routine cleanings/care)

    • Doctor visits (physicals or other care)

    • Emergency Room or Urgent Care visits

    • Glasses repairs or replacement

    • Hearing Aid repairs or replacement

    • Hearing aid batteries

    • Humidifiers (nebulizers qualify for AccessKC funding)

    • Oxygen or related equipment and supplies

    • Electric Scooters or Wheelchairs or Electric Scooter or Wheelchair batteries

    • Personal safety/security/fall-alert alarms

    • Home assessment services of any kind

    • Controlled substances (narcotics, meds for ADD/ADHD, or meds for seizure disorders).

    • Contraceptive meds/devices

    • Meds for cosmetic purposes

    • Anti-Obesity agents

    • Smoking cessation agents.

    • Over-the-counter (OTC) medications

    • Homeopathic and herbal preparations

    • Compounded or customized medications/preparations.

      This list is not exhaustive. AccessKC’s determination about products or services is final.

Optical FAQs

  • Yes. All AccessKC vendors accept current vision prescriptions from other eye care professionals and provide AccessKC clients with a pair of glasses. We covers basic glasses frames only. Transitional, Progressive and Polycarbonate lenses may be covered only if deemed medically necessary by AccessKC eye care provider.

  • AccessKC does not cover the cost of repairing or replacing eyeglasses, hearing aids, permanent dentures or partials, or any other durable medical equipment. For repairs, clients should contact the original vendor directly. All costs related to repair or replacement are the client’s responsibility.

  • Eligible clients can get an eye exam and glasses through AccessKC one time every 24 months.

    AccessKC covers basic glasses frames only. Brand-name/designer frames are not covered under any circumstances. Transitional, Progressive and Polycarbonate lenses may be covered only if deemed medically necessary by AccessKC eye care provider.

  • No. AccessKC does not cover the cost of contact lenses or contact lens exams.

    AccessKC covers basic glasses frames only. Brand-name/designer frames are not covered under any circumstances. Transitional, Progressive and Polycarbonate lenses may be covered only if deemed medically necessary by AccessKC eye care provider.

  • AccessKC covers:

    • Basic frames (not designer frames)

    • Complete eye exam (no dilation)

    • Single vision lenses or lined bifocals or lined trifocals

    All lens upgrades must be deemed medically necessary by AccessKC’s optical provider. AccessKC does not cover brand name/designer frames under any circumstances.

  • No. AccessKC covers the cost of an eye exam and one pair of glasses every 24 months.

    AccessKC covers basic glasses frames only. Brand-name/designer frames are not covered under any circumstances. Transitional, Progressive and Polycarbonate lenses may be covered only if deemed medically necessary by AccessKC eye care provider.

  • No. Vouchers are issued only to AccessKC partner providers.

  • AccessKC covers basic glasses frames only. Grand-name/designer frames are not covered under any circumstances. Transitional, Progressive and Polycarbonate lenses may be covered only if deemed medically necessary by AccessKC eye care provider.

Prescription FAQs

  • AccessKC covers up to a 90-day supply of most prescription medications for acute and chronic health conditions, provided your medical provider prescribes a 90-day supply and it is available based on your prescription's refill schedule. We cover up to one 90-day supply per prescription and cannot cover multiple fills (such as a 30-day supply followed by an additional 60-day supply).

    AccessKC does not cover:

    • Controlled substances (narcotics, meds for ADD/ADHD, or meds for seizure disorders).

    • Contraceptive meds/devices

    • Meds for cosmetic purposes

    • Anti-Obesity agents

    • Smoking cessation agents.

    • Over-the-counter (OTC) medications

    • Homeopathic and herbal preparations

    • Compounded or customized medications/preparations

    This list is not exhaustive.

  • No. AccessKC issues vouchers only to our partner providers. Providers are selected based on a client’s location and providers’ availability.

  • Bring your voucher and photo ID to your appointment or to pick up your prescription/DME item for verification.